HomeBuddy Services ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and related services (collectively, the "Platform"). By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our Platform, we may collect the following types of information:

Personal Information: Name, email address, phone number, home address, and other details you provide when creating an account or booking a service.

Service Details: Information about the services you book (e.g., cleaning, handyman, moving).

Payment Information: Although payments are currently accepted in cash, if we later introduce online payments, we may collect transaction data through secure third-party payment processors.

Usage Data: Information about how you use the Platform, including IP address, browser type, device details, and cookies.

2. How We Use Your Information

We use your information to:

Provide and manage bookings between Customers and Providers.
Communicate with you about your account, bookings, or support requests.
Improve the functionality, safety, and performance of our Platform.
Send updates, promotions, or service-related information (you may opt out at any time).
Comply with legal and regulatory requirements.

3. Sharing of Information

We may share your information only in the following situations:

With Service Providers: To allow Providers to complete booked services.
With Third-Party Partners: For payment processing (if applicable), background checks, or technical support.
For Legal Reasons: If required by law, court order, or to protect the rights and safety of HomeBuddy Services, our users, or others.
In Business Transfers: If we merge, sell, or restructure our business, personal information may be transferred.

We do not sell your personal information to third parties.

4. Data Storage & Security

Your information is stored securely and protected against unauthorized access, alteration, or disclosure.
While we take reasonable steps to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and analyze Platform usage.
You can disable cookies in your browser settings, but some features of the Platform may not function properly.

6. Your Rights

You have the right to:

Access and request a copy of your personal information.
Correct or update inaccurate information.
Withdraw consent to the collection and use of your information (subject to legal or contractual obligations).
Request deletion of your account and data, unless we are legally required to retain it.

To exercise these rights, contact us at support@myhomebuddy.ca.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Children's Privacy

Our Platform is not directed to individuals under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Platform after changes indicates your acceptance.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📧 support@myhomebuddy.ca

📍 Vancouver, BC